Unified Telephony Solution leads to better Cooperation and lower Costs
swenex – swiss energy exchange Ltd is the leading independent energy services company in Switzerland for end users in the field of permanent energy management (energy procurement, energy data management and billing) and building solutions (premises/ZEV). It employs over 40 people and is headquartered in Kriens/Lucerne.
Initial Situation
swenex was already using Office 365 with Teams as a collaboration and internal telephony solution. However, telephone calls with external partners were handled with a separate solution. The entire collaboration environment was to be standardized and modernized. The goal was also to enable Teams to be used for external telephony as well.
Solution
In cooperation with Swisscom and the existing telephony partner, the first clarifications for the new solution were made. A migration plan was then drawn up together with the customer. The requirements were recorded and the configurations planned. Finally, the team telephony solution was extensively tested in a small pilot group. The project was completed with training courses for the internal IT of swenex. This enabled the employees to manage the Teams telephony solution themselves in the future. Thanks to Teams telephony solution, swenex now makes uncomplicated calls, even with external partners via Teams.
Benefits
- Unified solution for telephony, meetings and collaboration.
- Cost savings.
- Simplification of work processes for all employees.
Jannik Bolinger
Operation Manager | swenex
«With isolutions as a competent partner, we were able to implement the telephony teams quickly and efficiently. After only a short introduction, all employees were able to use the application and make calls with the business number even in the home office.»
Righetti Partner Group
Future-proof and flexible: Cloud Migration and increased Efficiency through IT Outsourcing
Profond Anlagestiftung
Increased Efficiency through digital Invoicing Processes thanks to AI and Power Platform
LGT
Collaboration with Change Management strengthened: LGT relies on Microsoft 365 and Copilot
Helion Energy AG
Digital Transformation for Energy Pioneer Helion
Shell Lubricants Switzerland AG
Efficient Product Planning in Seconds thanks to new Web Application
SBB
From Migration to long-term Partner: SBB on the Path to Digitalization with isolutions
Stadt Zürich Drogeninformationszentrum
Transformative Efficiency: How DIZ optimizes its Service thanks to Low-Code App
MLL
Evaluation expertise: How isolutions helped MLL Legal to select an efficient and neutral partner
Swissgenetics
Efficient Customer Service and Process Optimization thanks to digital CRM Solution
Seilbahnen Schweiz
Better accident prevention thanks to new accident database
Bell Food Group
The training portal successfully supported the introduction of Microsoft 365
Well
The Modern Workplace as an Enabler for Innovation in the Healthcare Industry
Diabetes Center Berne
More flexibility in diabetes research thanks to Azure and Workplace as a Service
edupool.ch
Digital and modern Exam Management: Automation, Flexibility and increased Efficiency
LOWA
Modern workplace without internal IT specialists
SalutaCoach
Thanks to new application to reduction of numerous additional efforts
EXPERTsuisse
Support and Project Manager for successful Evaluation Process
Swissgrid
New Contact Center Solution for a Modern Workplace with more Scalability and Flexibility
Lusee
Thanks to interactive Conversations increased Sales Opportunities
Fachhoschule Nordwestschweiz
Lower Licenses Costs with Microsoft Teams Telephony
V-ZUG
International Business driven by Introduction of Microsoft D365
BOBST Group AG
Employee Experience 2.0 - Leading Innovation BOBST Life Program for 5'000 Employees
Securitas
With the Introduction of M365 to the Company Culture Booster
Migros-Genossenschafts-Bund
Digital Identity, M365 Toolkit and better enterprise-wide Communications
Rotpunkt Apotheken
Increased Efficiency and fewer Excel Lists thanks to Microsoft D365
BFU
New Web Application leads to 80% higher Data Quality
AMAG
Future Workplace with M365 Suite rolled out to 6'500 Employees
Innosuisse
Efficiency Increase of the Innovation Promotion Process thanks to individual Solution «Innolink»
KIBAG
Successful Introduction of the digital Workplace thanks to User Adoption for 1'200 Employees
Gartenmann Engineering
From successful Cloud Transformation to secure and reliable Operation
