Sales, services and marketing united in one tool thanks to Dynamics 365
Schleuniger is a global technology company and a leading provider of solutions for the wire processing and equipment testing industry. The Schleuniger Group represents the wire processing business segment for Metall Zug Group, which is listed on the stock exchange, and employs around 1’000 members of staff and 50 apprentices across three continents. Schleuniger operates development and production sites in Switzerland, Germany and China, along with various sales and service companies in the EMEA, NAFTA and APAC regions and more than 40 distributors worldwide.
Initial Situation
Schleuniger conducts operations internationally and has a global presence across its various sites. With a number of different ERP and CRM systems in use at its respective subsidiaries, Schleuniger launched an international project focusing on introducing SAP as its ERP system at every site. The aim of the project was to roll out Dynamics 365 as a CRM system via an SAP interface as a means of bringing about efficient interaction between the Sales, Services and Marketing divisions. isolutions was made responsible for this job.
Solution
Together with Schleuniger, isolutions introduced Dynamics 365 to the cloud for Sales, Services and Marketing, with the product suite being implemented under the Microsoft standard where possible. In all other cases, business logic was developed to aid users, help save time and prevent erroneous entries. In a first step, an interface was built around the existing SAP R3 to pave the way for the go-live. The second step involved expanding and modifying this interface, and linking it to the new SAP S/4 HANA Cloud. In addition, SharePoint was integrated into Dynamics 365 based on user preferences, with user rights being automatically copied over. This was done using Azure Logic Apps and Azure Functions, which designed SharePoint Workspaces according to Schleuniger’s preferred structure. The solution is currently being rolled out in the DACH region (Germany, Austria and Switzerland). An international roll-out is scheduled to take place in the USA, China and Japan in the near future.
Sarah Furer
Project Manager SAP Business Process Engineer | Schleuniger
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