Change Management leads to mutual Understanding and increased Productivity among 25'000 Employees

Solution

Increasing productivity within a company calls for an understanding of various aspects of the employees’ day-to-day work lives. This includes the culture, the types of technology used, and the physical space – in this case the working environment. isolutions’ trainers and the technical advisers worked together with SBB to set out a joint goal: to boost the employee experience – by improving the aspects set out above – while increasing productivity. It was important to establish communication and information channels to more than 25‘000 employees. To achieve this, the senior executives – 120 in total – initially underwent training, during which they familiarized themselves with the new work tools. The focus was primarily on the importance of combining leadership, culture and technology.

The following principles were taken into account

• Top management had to be included in the process from the outset.
• The knowledge had to be provided to SBB’s own trainers.
• This trainers would then become champions, or ambassadors, within the company.
• The technical implementation had to be as effective as possible.
• The training had to be carried out using the applications with which the employees needed to familiarize themselves.