Support and Project Manager for successful Evaluation Process

Solution

Together with EXPERTsuisse, isolutions worked out the requirements of the association in the area of member administration as well as the requirements for education administration. For this purpose, a company-wide survey was first launched. Subsequently, the findings identified from the survey and existing documents were verified and deepened through individual interviews in the respective areas and locations. The resulting information was further processed and prioritized in workshops with the client‘s core team. The evaluation procedure was developed by isolutions and coordinated with the customer so that the vendors selected via the RFP could submit comparable offers.

isolutions supported the customer with a challenging team of experts in the evaluation of the offers and the subsequent vendor presentations. Thus, technical criteria regarding stability and innovative strength of the vendor solutions could be examined and taken into account by EXPERTsuisse in the further evaluation process. Using a multi-stage evaluation matrix, two potential providers were selected step by step for a PoC phase.

During this paid PoC phase, which lasted several months, the cooperation and cultural fit between the provider and EXPERTsuisse were examined in addition to the use cases to be developed. In addition, the providers were able to gather further information for the final preparation of the offer during this time. For the execution of the evaluation, a project manager was provided by isolutions, who supervised the stakeholders and thus ensured the success of the PoC phase.

The right partner could be found for EXPERTsuisse. In the future, employees will benefit from new functionalitiesand higher usability, while dialog partners will benefit from a modern information offering with numerous self-service functionalities.