Optimized sales processes and better customer care thanks to CRM D365
BKW is an international energy and infrastructure company that provides integrated holistic solutions for the energy, building and infrastructure segments.
Initial Situation
With the energy industry facing various major challenges, a positive customer experience and efficient development in the market are becoming all the more important. While it should be possible to offer tailor-made solutions, it is essential to properly understand the customer and their requirements first.
The BKW Group is also aiming to establish a coordinated market presence so that it can present a more efficient and more professional image to its customers.
Solution
The solution is the customer relationship management solution futureCRM, which is based on Dynamics 365 and SharePoint. This system has enabled BKW’s core sales processes to be optimized and the specific goals to be met. Users are led through the sales processes efficiently, while the companies belonging to the BKW Group that are working with futureCRM can now coordinate their market presence with each other. This solution enables customer requirements to be determined and addressed accordingly. As a result, customers receive comprehensive solutions that are tailored to their exact needs.
Benefits
- By launching the solution in Microsoft Cloud, the BKW Group saves on valuable internal IT resources.
- Customer requirements are identified more quickly, BKW can actively respond to them, and the customers themselves receive all-in-one solutions.
- This paves the way for a coordinated market presence for the BKW Group.
Markus Eberhard
Head of Digital Business | BKW
«As well as helping our customers gain a deeper understanding, benefit from more efficiency and receive optimum support, our CRM system enables the BKW Group to maintain a consistent market presence.»
Righetti Partner Group
Future-proof and flexible: Cloud Migration and increased Efficiency through IT Outsourcing
Profond Anlagestiftung
Increased Efficiency through digital Invoicing Processes thanks to AI and Power Platform
LGT
Collaboration with Change Management strengthened: LGT relies on Microsoft 365 and Copilot
Helion Energy AG
Digital Transformation for Energy Pioneer Helion
Shell Lubricants Switzerland AG
Efficient Product Planning in Seconds thanks to new Web Application
SBB
From Migration to long-term Partner: SBB on the Path to Digitalization with isolutions
Stadt Zürich Drogeninformationszentrum
Transformative Efficiency: How DIZ optimizes its Service thanks to Low-Code App
MLL
Evaluation expertise: How isolutions helped MLL Legal to select an efficient and neutral partner
Swissgenetics
Efficient Customer Service and Process Optimization thanks to digital CRM Solution
Seilbahnen Schweiz
Better accident prevention thanks to new accident database
Bell Food Group
The training portal successfully supported the introduction of Microsoft 365
Well
The Modern Workplace as an Enabler for Innovation in the Healthcare Industry
Diabetes Center Berne
More flexibility in diabetes research thanks to Azure and Workplace as a Service
edupool.ch
Digital and modern Exam Management: Automation, Flexibility and increased Efficiency
LOWA
Modern workplace without internal IT specialists
SalutaCoach
Thanks to new application to reduction of numerous additional efforts
EXPERTsuisse
Support and Project Manager for successful Evaluation Process
Swissgrid
New Contact Center Solution for a Modern Workplace with more Scalability and Flexibility
Lusee
Thanks to interactive Conversations increased Sales Opportunities
Fachhoschule Nordwestschweiz
Lower Licenses Costs with Microsoft Teams Telephony
V-ZUG
International Business driven by Introduction of Microsoft D365
BOBST Group AG
Employee Experience 2.0 - Leading Innovation BOBST Life Program for 5'000 Employees
Securitas
With the Introduction of M365 to the Company Culture Booster
Migros-Genossenschafts-Bund
Digital Identity, M365 Toolkit and better enterprise-wide Communications
Rotpunkt Apotheken
Increased Efficiency and fewer Excel Lists thanks to Microsoft D365
BFU
New Web Application leads to 80% higher Data Quality
AMAG
Future Workplace with M365 Suite rolled out to 6'500 Employees
Innosuisse
Efficiency Increase of the Innovation Promotion Process thanks to individual Solution «Innolink»
KIBAG
Successful Introduction of the digital Workplace thanks to User Adoption for 1'200 Employees
Gartenmann Engineering
From successful Cloud Transformation to secure and reliable Operation
