Privacy

isolutions AG, Schanzenstrasse 4c, 3008 Bern, Switzerland, CHE-102.960.236 (hereinafter «we» or «us») is responsible for the collection, processing, and use of your personal data and ensures that the data is handled in accordance with the relevant laws.

In this privacy notice, we inform you about how we process your personal data when you use our websites www.isolutions.ch/en, isolutions.es or cloudworkplace.ch (hereinafter «website»), obtain our products or services, communicate with us or otherwise interact with us.

If you have any data protection related queries or concerns, please feel free to contact us at the following address:

isolutions AG 
Schanzenstrasse 4c 
CH-3008 Bern 

E-Mail: privacy@isolutions.ch
Telefon: +41 31 560 88 88

 

 

1. What personal data do we process?

We process the following categories of personal data about you:

• Master data: Personal data that we process for the purpose of conducting our business relations, including name, date of birth, postal address, telephone number, e-mail address, function, position, and consent forms.
• Application data: Personal data submitted or disclosed to us for the purpose of assessing suitability for a position or handling the application process, including application documents and information in connection with the application process.
• Identification data: Personal data obtained for the purpose of creation and access control of a user account, including username and password.
• Transactional data: Personal data that arises in connection with the conclusion or execution of a contract, including information about the application process, contract content, and about contract administration and execution.
• Financial data: Personal data that arises in the course of processing financial obligations arising from our contractual or other business relationships, including billing and payment information.
• Technical data: Personal data collected when you use our Website or other electronic offerings, including IP address, operating system information, date, region and time of use, browser type, referrer URL, and log-in information.
• Preference data: Personal data that is collected to tailor our products, services, and website to your preferences through relevant analysis and evaluation, including information about specific actions (e.g., response to electronic communications), location data and interaction with social media profiles.

We obtain the majority of the aforementioned personal data directly from your use of our website. To the extent permitted, we also obtain personal data from publicly accessible sources or from public authorities and other third parties (e.g., contractual partners and internet analysis services).

 

2. How we process your personal data

We process your personal data for the following purposes:

• Business relationships: Establishing, managing, and handling contractual relationships.
• Applications: Suitability checks; handling of the application process; documentation.
• Advertising and marketing: Conducting events; sending personalized advertising about our products and services via various contact information known to us (in the form of newsletters and other regular contacts as well as in the context of individual marketing campaigns such as contests, competitions, or similar events).
• Market and opinion research: Analysis and evaluation of the use of our products, services, and Website; further development of our offers and Website; opinion surveys.
• Security and access control: Monitoring, control, analysis, and testing of our networks and IT infrastructures; system and error checks; documentation; security copies; monitoring systems.
• Compliance with laws and regulatory recommendations and directives: KYC clarifications; fulfillment of disclosure, information, and reporting obligations; fulfillment of archiving obligations; prevention, detection, and clarification of criminal acts.
• Safeguarding legal claims: Assertion, implementation, and defense of legal claims.
• Guaranteeing our business operations and Website: Maintenance, provision, improvement, and monitoring of our products, services, and Website.

 

3. The basis we process your personal data on

We process your personal data on the following legal basis:

• Consent: If we process your personal data based on your explicit consent, we will inform you separately of the corresponding purposes of the specific instances of processing. You can revoke your consent at any time, free of charge, and without providing reasons (see section 8 below).
• Initiation or execution of a contract.
• Safeguarding our legitimate interests or those of a third party.
• Compliance with legal obligations.

 

4. Third-party services integrated into our website

4.1. Online tracking and online advertising techniques

We use cookies and similar techniques on our website that identify your browser and terminal device. We also allow third parties to use cookies and similar techniques on our website.

Cookies are small text files that are permanently or temporarily stored on your terminal device and saved by the browser used to visit our website. We use cookies for the purpose of analyzing the use of the Website for statistical evaluation as well as identifying improvements to continuously adapt the user experience for greater efficiency. In the settings of your browser, cookies can be partially or entirely disabled at any time.

In accordance with the law, we may use technically necessary cookies that are required for the operation of our website and to ensure its functionality. Depending on the purpose, necessary cookies are stored permanently or are deleted when the browser is closed. If you choose to block necessary cookies, certain functions of our website may be limited or unavailable.

With your consent, we use further cookies to analyze your behavior on our website and to optimize and personalize the content to your preferences. For this purpose, we use the following third-party analytics services:

• Google Analytics: Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, is the provider of Google Analytics and acts as our data processor. For its services, Google Ireland Ltd. relies on Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (both together, hereinafter «Google»).
  Through the use of cookies, Google systematically records and evaluates your behavior on the Website. It creates reports for us using this data, giving us insight into how the Website is used. We have configured the service in such a way that your IP address is shortened by Google in Europe before being forwarded to Google in the USA. Thus, your IP address cannot be traced back to you or your device. Although the information we share with Google is not associated with the identity of a user of our website, one cannot exclude the possibility that Google may draw conclusions about your identity given this data for its own purposes, creating personal profiles and linking this data to your Google account. If you agree to the use of Google Analytics, you explicitly consent to such processing, which also includes the transfer of your personal data to Google in the USA and other countries. Please find more information about the data protection of Google Analytics here. If you have a Google account, you can find more information about data processing by Google here. If you would like to deactivate Google Analytics, you can download and install the relevant browser add-on here.

• Social Media Plugins: We have integrated social media plugins of various social networks on our website. These social media plugins can have functions such as the sharing of Website content on social networks. You can recognize the social media plugins by the logos of the relevant social networks.
  To ensure data protection on our website, we only use these plugins in combination with the so-called Shariff solution. This solution prevents the plugins integrated on our website from transmitting personal data to the respective provider when you first enter the Website.
  When you activate a provider’s plugin on our website, a direct connection with the provider’s servers is established. As soon as you activate the plugin, the respective provider receives the information that you have visited our website with your IP address. If you are logged in to your user account on the social media platform of the provider at the same time, the provider can assign the visit to your profile on their platform. If you want to prevent this, you should log out before accessing the plugin. In any case, an assignment is made when you log into the respective network after accessing the plugin.

We have integrated plugins from the following social networks into the Website:

• LinkedIn Inc., 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA; further information on data protection can be found here.
• Meta Platforms Inc. (Facebook, Instagram), 1601 Willow Road, Menlo Park, CA 94025, USA; further information on data protection can be found here.
• Twitter Inc.,1355 Market Street, Suite 900, San Francisco, CA 94103; USA, further information on data protection can be found here.
• YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA; further information on data protection can be found here.
  
  

4.2. Social networks

We have set up links on our website to our appearances on the following social networks:

• LinkedIn Inc., 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA; further information on data protection can be found here.
• Meta Platforms Inc. (Facebook, Instagram), 1601 Willow Road, Menlo Park, CA 94025, USA; further information on data protection can be found here.
• Twitter Inc.,1355 Market Street, Suite 900, San Francisco, CA 94103; USA, further information on data protection can be found here.
• YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA; further information on data protection can be found here.

If you click on the corresponding social network icons, you will automatically be redirected to our profile on the corresponding social network.

When you open a link to one of our profiles, a direct connection is established between your browser and the server of the relevant social network. This provides the network with the information that you have visited our Website with your IP address and accessed the link. If you access a link to a network while logged into your user account on the network in question, the content of our website may be linked to your user account on the network, i.e., the network may link your visit originating from our website directly to your user account on the social network. If you want to prevent this, you should log out from your account before clicking on the corresponding links. In any case, an association takes place when you log in to the relevant network after clicking on the link.

4.3. Google Maps

We use Google Maps from Google on our website for the visual display of geographical information. By using Google Maps, information about the use of our website, including your IP address, may be transmitted to Google in the USA and other countries.

More information about data processing by Google can be found here (Privacy Policy of Google) and here (Terms of Use for Google Maps).

4.4. Typeform

We use the services of TYPEFORM S.L., c/ Pallars 108 (Aticco - Typeform), 08018 Barcelona, Spain, on our website for the creation and processing of online surveys and forms. By using Typeform, your personal data entered in these surveys and forms may be transferred to TYPEFORM S.L. in the USA and other countries.

For more information about Typeform’s data processing, click here.

4.5. BootstrapCDN

We use BootstrapCDN by Prospect One Sp., Krolweska 65A, 30-081 Krakow, Poland, on our website for the visual presentation and design of our website. By using BootstrapCDN, your personal data, including your IP address, may be transferred to Prospect One Sp. in Poland and other countries.

For more information about Prospect One SP.’s data processing, click here.

4.6. Breezy

We use the services of Breezy HR Inc., 1534 Oak Street 301, Jacksonville, FL 32204, USA, on our website to facilitate application processes. By using these services, the personal data that you disclose as part of an application made may be transferred to Breezy HR Inc. in the USA and other countries.

For more information about Breezy HR Inc.’s data processing, click here.

4.7. Dynamics 365 Marketing

We use Dynamics 365 Marketing from Microsoft Corporation, One Microsoft Way, Redmond, WA 98052, USA, to facilitate marketing processes. By using these services, your personal data, including your IP address, may be transmitted to Microsoft data centers in the EU and the USA.

For more information about Microsoft’s data processing, click here.

4.8. HubSpot Analytics

We use services of HubSpot Inc., 25 First Street, 2nd Floor, Cambridge, MA 02141, USA, for the Website www.cloudworkplace.ch to facilitate marketing processes. For this Website, HubSpot is used as a host and as a CRM offering contact forms, newsletters, tracking, and chat. By using these services, your personal data, including your IP address, may be transmitted to HubSpot Inc. in the USA and other countries.

For more information about HubSpot’s data processing, click here.

4.9. Meetup

We use the services of Meetup LLC by VeraSafe Ireland Ltd., Unit 3D North Point House, North Point Business Park, New Mallow Road, Cork T23AT2P, Ireland, on our website for the creation and processing of online registrations to our events. By using Meetup, your personal data entered in these surveys and forms may be transferred to Meetup LLC in the USA and other countries.

For more information about Meetup’s data processing, click here.

4.10. Ticketino

We use the services of Ticketino AG, Platz 4, CH-6039 Root, Switzerland, on our website in connection with registrations for paid events and workshops. By using these services, your personal data (title, first name, last name, street, postal code/city, country, e-mail), which you disclose in the context of a registration, may be transmitted to Ticketino AG in Switzerland and other countries.

For more information about Ticketino's data processing, click here.

4.11 Microsoft Clarity

We work with Microsoft Clarity and Microsoft Advertising to understand how you use and interact with our website by using behavioural data, heatmaps and session replays to improve and market our products/services. Website usage data is collected using cookies and other tracking technologies to determine the popularity of products/services and online activities. We also use this information to optimise the website, for fraud/security purposes and for advertising. For more information about how Microsoft collects and uses your data, please see Microsoft's privacy policy.

 

5. Data disclosure to third parties and data transfer abroad

We may disclose your personal data to third parties if this serves the provision of efficient and high-quality products and services or is necessary for the processing purposes mentioned. These third parties are partly located in Switzerland but can in principle be located in any country in the world (in particular in other countries in Europe and the USA).

The data recipients are obliged to protect your personal data in accordance with the agreed contractual obligations and the applicable data protection law. If the level of data protection in a country does not correspond to the Swiss or European level, we contractually ensure that the protection of your personal data corresponds at all times to that level in Switzerland or the EU. For this purpose, we agree with the third parties on the EU standard clauses and, if necessary, implement additional technical and organizational measures.

In particular, we may disclose your personal data to the following categories of recipients:

• Group companies: Group companies may process your personal data for the same purposes as we do.
• Service providers: We work with trusted service providers (some of whom are explicitly mentioned in this privacy notice) who process personal data about you on our behalf or under joint responsibility (for example, providers of telecommunications systems, IT system support, advertising, marketing, payment, or recruitment services). These service providers may also use your personal data for their own purposes. Service providers provide information about their own data processing in their respective privacy notices.
• Buyers, acquirers, or merger partners: In connection with an actual or potential restructuring of part or all of our business or assets, or any rights or interests related thereto, we may disclose your personal data to potential buyers, acquirers, merger partners, or sellers and their advisors.
• Government agencies: We may disclose your personal data to governmental agencies, courts, and other authorities, both domestic and foreign, if we are legally obliged or entitled to do so or if we deem it necessary to protect our interests.

 

6. Retention periods

We only retain your personal data for as long as is necessary for the purpose for which it was collected or for a period of time to which we are obligated by applicable laws and regulations or contractual agreements. If there are no legal or contractual obligations to the contrary, we will anonymize or delete your personal data after the storage or processing period has expired.

 

7. Data security

To protect your personal data from loss, misuse, alteration, or destruction, we have implemented appropriate technical and organizational security policies and procedures. Access to personal data is generally restricted. Our employees and the service providers commissioned by us are obliged to maintain confidentiality and to comply with the provisions of data protection law. To further protect your personal data, we make use of procedures such as pseudonymization or anonymization where appropriate.

To protect the security of your personal data during transmission, we use state-of-the-art encryption methods (e.g., SSL) via HTTPS.

Notwithstanding the measures taken, it is not possible to guarantee the absolute security of your personal data. In this context, please also note that data transmitted via an open network such as the Internet or an e-mail service is openly accessible. We cannot guarantee the confidentiality of messages or content shared over these networks. If you share personal data over an open network, you should be aware that third parties may access, collect, and use this data for their own purposes.

 

8. Your data protection rights

You have the following data protection rights:

• Access: You have the right to access your personal data. This gives you the opportunity to check what personal data we process about you and that we process it in accordance with the applicable data protection regulations.
• Correction: You have the right to request that we correct your personal data if it is incorrect or incomplete.
• Deletion: You have the right to have your personal data deleted if you withdraw your consent to its processing or if we no longer need the personal data for the original purpose of its use and are not obliged to retain it.
• Restriction of processing: You have the right to temporarily restrict the processing of your personal data by us if you doubt the accuracy of the personal data or wish to restrict the use of the data instead of having it deleted.
• Data portability: You have the right, under certain circumstances, to obtain from us, free of charge, the personal data you have provided to us in a readable format.
• Lodge a complaint with a supervisory authority: You have the right to lodge a complaint with a competent supervisory authority about the way we process your personal data.
• Withdrawal: You have the right to withdraw your consent to the processing of your personal data at any time, free of charge, and without giving any reason. Processing activities conducted with your consent in the past, prior to you revoking consent, do not become unlawful as a result of your revocation.

To exercise your data protection rights, we kindly ask you to contact us in writing or, unless otherwise specified or agreed, by email to the contact address stated at the beginning of this document.

To prevent misuses, we may ask you for proof of identity. We will endeavor to respond to privacy requests within 30 days of receipt. No fee will be charged for processing your request unless the request is clearly unfounded or disproportionate. In certain circumstances, we may not be able to honor your request for other legal reasons.

 

9. Changes to this privacy notice

We may amend this privacy notice at any time without prior notice. The latest version published on our Website shall apply.