The Luzerner Kantonalbank (LUKB) relies on Modern Work by isolutions.

Initial Situation Key objectives of the FUTURO project Implementation Client Statement

The Luzerner Kantonalbank (LUKB), as part of its strategic initiative FUTURO, is driving digitalization and advancement forward together with isolutions to enhance efficiency and stay one step ahead.

A key component of this initiative is the implementation of Microsoft 365 (M365). This platform enables employees to access knowledge and expertise quickly and effortlessly, fostering a digital mindset and strengthening the customer interface.

The digitized and standardized processes, which are continuously optimized, provide the foundation for more open and direct communication within the bank. This leads to more efficient meetings, improved collaboration on document co-authoring, and easier task completion. These measures raise the quality of internal operations and ultimately enhance the customer experience.

Key objectives of the FUTURO project

Digital Bank

M365 enables quick access to knowledge and expertise, fosters a digital mindset, and enhances the customer interface. Optimized processes and direct communication increase efficiency in meetings, co-authoring, and task management, ultimately improving quality and the customer experience.

Technical Capabilities

M365 provides a central app for documents, communication, telephony, and task management, along with mobile access. It facilitates automation and the introduction of new features.

Digital Maturity

An enablement program supports employees and champions in promoting digital collaboration. Clear guidelines and flexibility ensure easy adoption.

Implementation

The Modern Work workplace is being introduced step by step to provide continuous value without overwhelming users. This approach enables LUKB to implement the technical solutions securely and thoughtfully.

Preparation Phase

Rollout of Internal Collaboration

Rollout of External Collaboration

Simon Kauth

Head Technology & Services | Luzerner Kantonalbank (LUKB)

«We chose isolutions as our partner for several reasons. A key factor is that isolutions has successfully implemented this transformation multiple times before, and we need that expertise.»