Busy on Busy - A Feature of Microsoft Teams Phone
One question that arises in connection with the replacement of the phone system and the introduction of Microsoft Teams Phone is the handling of second calls. A second call is an incoming call that comes in during an existing call. Typically, modern collaboration and communications solutions (such as Skype for Business and Microsoft Teams) have not known busy status. A user can have multiple parallel communications (chats and phone calls) and is not busy in the true sense of a phone system. A concept that does not necessarily meet user requirements in the European region. Microsoft upgraded the Busy on Busy feature in March 2023, so that with the options now available, the busy status requirements are met as with traditional telephone systems. This makes it much easier for employees to switch from a traditional telephone system to Microsoft Teams phone.
Call forwarding on «Busy»
Thanks to the possibilities now provided by Microsoft Teams, nothing stands in the way of replacing a classic phone system. Employees no longer have to get used to anything and can continue their work as usual even without a phone system. There are no longer any differences, as the way of working with phone calls has been implemented exactly as employees have known it up to now.
