Cloud Support Specialist
Job Description
Do you have a passion for cloud technologies and enjoy helping customers with technical challenges?
As part of our motivated Service Desk team in the Managed Cloud Services division, you are the first point of contact for all customer enquiries. Together, we ensure that our customers are successful with our cloud solutions and that their IT runs smoothly.
This is what you get up for in the morning:
- You actively shape the digital future of our clients and contribute significantly to stability and satisfaction. #weshapethefuture
- Receive, process, and resolve incident reports, inquiries, and change requests
- Directly resolve issues via remote support or communicate workaround solutions
- Capture necessary information and classify inquiries via phone and ticketing system
- Monitor inquiries, incidents, and issues through to their final resolution
We would like you to:
- You have a customer- and service-oriented personality and an engaged, independent working style
- A motivated, communicative, and reliable person who enjoys taking responsibility and thrives in a dynamic, growing environment
- You are a proactive individual who recognizes what needs to be done and independently takes on tasks
- Experience with Microsoft 365, Microsoft Entra, Microsoft Endpoint Manager (Intune), ServiceNow, and knowledge of ITIL
- You aim for the highest customer satisfaction and actively help to continuously improve our service
- You make use of and promote our development opportunities
- Very good German and good English skills
- Interested in a workload of 80-100%, with a primary work location in Bern, Zurich, or Basel, and a flexible willingness to travel within German-speaking Switzerland
Application Process
What does the Application Process look like?
Benefits
isolutions - the way we are and work
Three cheers for Team Spirit
We work together and for one another. Everyone has their own responsibilities and brings their own personality and ability to the job. But there’s always time for a game of ping-pong or an after-work beer. #teamwork
Work-Life Balance, Home Office and Workation
How do you work? We believe in a hybrid model for maximum efficiency, which allows you to work flexibly. Do you want to combine work and vacation? Whether in the isolutions office, from home or workation - we make it possible. After all, a healthy work-life balance is important to us! #wecareaboutyou
Central Locations
All of our offices – Bern, Zurich, Basel and Barcelona – are centrally located, so they are well connected and have good transport links. #stayconnected #whereveryouare
Flat Hierarchies, open Feedback and corporate Culture
We believe in the skills and abilities of every employee. With us, it is not about climbing the career ladder – specialist and management skills are valued and rewarded equally. With us, you can get involved and make a difference. Exchange, open communication and feedback are all part of our corporate culture and are actively put into practice.
So we can achieve success together. #bettertogether
Events are in our DNA
Hard work should be rewarded! We always start the year with our SnowBootCamp, end the summer with a summer party and round off the year with a big Christmas party. But we also celebrate our successes throughout the year with quarterly parties, happenings and get-togethers – with the team and with clients. #celebratesuccesstogether #morefuntogether
For the Sake of the Environment
Thanks to our central locations, our employees can easily travel to the office by public transport. We offer all our employees a Half Fare Card to use on their commutes to and from work. And business trips are, of course, fully covered. #travelandwork
Employee Promotion and Development
Not only do we shape the future of our customers, we also offer our employees development opportunities – individually tailored to their personal needs. #shapeyourcareer
Holidays can also be extended
Because we want our employees to be able to relax, isolutions gives you 27 vacation days a year! You are fond of traveling and want even more vacations? No problem! At isolutions, you can buy up to 1 month of additional vacation days! #rechargeyourbatteries
+ 1 Week of Corporate Social Responsibility
Give something back to the world and your fellow human beings! We want to encourage our employees to do good. That’s why we give every employee an extra week of leave for social commitments. #getinvolved #socialresponsibility #charity
zäme rede
We always start the week together: Every Monday our CEO introduces the week, inspiring employees with their stories and celebrating their successes together. And refreshments are always provided. #mondayslikethis
