Business Analyst CRM (80-100%)
Job Description
Is optimizing and digitizing customer processes your passion?
Then we are looking for you! Join our team spirit and immerse yourself in a dynamic work environment full of interesting challenges that we solve together. We support each other and happily share our knowledge.
This is what you get up for in the morning:
- Exciting projects where you get to know our clients' businesses, analyze their requirements, prioritize them, and define them in detail
- Efficient processes in the CRM area (Sales/Service/Marketing), which you design based on the product standard of Microsoft Dynamics 365 (Power Platform components)
- High-quality solutions, which you develop together with the project manager and our technical implementation team
- Collaboration in a team of specialists in their fields, from whom you can learn a lot
- A multi-month, accompanying training at Microsoft* (approx. 1 day per week) – as part of your onboarding at isolutions
*Dependent on the availability of training and available slots at Microsoft
We would like you to bring:
- Education – A (technical) university degree in Business Administration, Digital Business Management, Business Informatics, or similar fields of study
- CRM Experience – Ideally, initial exposure to processes or tools related to Sales, Service, and/or Marketing
- Work Experience – Experience on the side of an external service provider is an advantage
- At least 2 years of experience in process analysis and requirements definition within software projects
- Passion for technology trends
- Excellent German and very good English skills, as well as willingness to travel within German-speaking Switzerland
Application Process
What does the Application Process look like?
Benefits
isolutions - the way we are and work
Three cheers for Team Spirit
We work together and for one another. Everyone has their own responsibilities and brings their own personality and ability to the job. But there’s always time for a game of ping-pong or an after-work beer. #teamwork
Work-Life Balance, Home Office and Workation
How do you work? We believe in a hybrid model for maximum efficiency, which allows you to work flexibly. Do you want to combine work and vacation? Whether in the isolutions office, from home or workation - we make it possible. After all, a healthy work-life balance is important to us! #wecareaboutyou
Central Locations
All of our offices – Bern, Zurich, Basel and Barcelona – are centrally located, so they are well connected and have good transport links. #stayconnected #whereveryouare
Flat Hierarchies, open Feedback and corporate Culture
We believe in the skills and abilities of every employee. With us, it is not about climbing the career ladder – specialist and management skills are valued and rewarded equally. With us, you can get involved and make a difference. Exchange, open communication and feedback are all part of our corporate culture and are actively put into practice.
So we can achieve success together. #bettertogether
Events are in our DNA
Hard work should be rewarded! We always start the year with our SnowBootCamp, end the summer with a summer party and round off the year with a big Christmas party. But we also celebrate our successes throughout the year with quarterly parties, happenings and get-togethers – with the team and with clients. #celebratesuccesstogether #morefuntogether
For the Sake of the Environment
Thanks to our central locations, our employees can easily travel to the office by public transport. We offer all our employees a Half Fare Card to use on their commutes to and from work. And business trips are, of course, fully covered. #travelandwork
Employee Promotion and Development
Not only do we shape the future of our customers, we also offer our employees development opportunities – individually tailored to their personal needs. #shapeyourcareer
Holidays can also be extended
Because we want our employees to be able to relax, isolutions gives you 27 vacation days a year! You are fond of traveling and want even more vacations? No problem! At isolutions, you can buy up to 1 month of additional vacation days! #rechargeyourbatteries
+ 1 Week of Corporate Social Responsibility
Give something back to the world and your fellow human beings! We want to encourage our employees to do good. That’s why we give every employee an extra week of leave for social commitments. #getinvolved #socialresponsibility #charity
zäme rede
We always start the week together: Every Monday our CEO introduces the week, inspiring employees with their stories and celebrating their successes together. And refreshments are always provided. #mondayslikethis
